Sports Test Equip. Terms and Conditions
August 2022.
Introduction
Thanks for visiting our website. If you browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which with our privacy policy govern Sports Test Equip’s relationship with you in relation to this website. If you do not agree with these terms and conditions, please do not use this website.
The terms ‘Sports Test Equip Ltd’, ‘STE’, ‘us’ or ‘we’ refer to the owner of the website whose registered office is 1 Adam Square, Brucefield Industy Park, Livingston, Scotland EH54 9DE. Our company registration number is SC203459. The terms ‘you’ or ‘customer’ refer to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Prices
Upon request of a quote, all prices will be quoted in pounds sterling (GBP) and exclusive of carriage and VAT.
If, in error, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price.
Every possible effort is taken to ensure that product prices quoted are correct. Unfortunately changes can occur at short notice and Sports Test Equip Ltd retains the right to amend prices, or to refuse acceptance of a customer purchase order.
Orders
To confirm an order, the customer must return a signed copy of a quotation provided or a purchase order, having been supplied a quote after submitting a quotation request.
Orders will not be deemed to have been received nor confirmed if neither of the above are provided.
Payment
Invoices upon which payments are made will be issued following order confirmation from the buyer.
Payment of invoices must be made prior to goods being released for shipping.
Delivery
Delivery times define the length of time in which an order will take to arrive at the buyers address following collection from the sellers address.
Delivery times are advised and not guaranteed.
Delivery fees will be outlined in all quotes.
Delivery times are subject to vary between different buyer locations therefore expected delivery schedules and tracking information will be supplied to the customer at the time of shipping.
Upon delivery of items at a customer’s address, the customer should not sign the courier’s acceptance receipt form unless the customer has opened the package, inspected the items and deemed that they are in proper condition.
If a package is visibly damaged or is suspected of having been damaged, the customer should either refuse to accept delivery or the courier delivery person should be asked to thoroughly check the contents in the presence of the customer. If the delivery person refuses to wait whilst the package is opened and inspected or if there is any doubt in relation to the integrity of the package the customer should refuse to accept delivery.
If the customer fails to follow these instructions and a package is signed for as received in good condition and subsequently it is found the goods are damaged it will not be possible to offer compensation.
Lead times
Lead times define the length of time in which an order will be ready from the time of order to being ready for shipping
Lead times will be stated at the time of providing a quote.
Sports Test Equip reserves the right to extend the lead time of any product before and after an order has been confirmed.
Many of our products are made to order, therefore lead times are subject to change between different orders and products.
Returns and Cancellations
Orders cannot be cancelled once confirmed. Sports Test Equip may allow an order to be cancelled subject to recovering from the customer any costs incurred from the order. In the event of cancellation of part of an order, Sports Test Equip may invoice the customer a difference in selling price per unit relative to the quantity despatched.
A customer may only return products to Sports Test Equip, and receive a credit or refund, on the following conditions:
The customer must contact Sports Test Equip prior to the return of any products and obtain the prior consent of Sports Test Equip.
Return must be made within 30 days of the date of delivery (as stated on the delivery documentation). Products must be returned to Sports Test Equip in their original condition and packaging and in a condition which will enable them to be immediately fit for re-sale. Products must be returned to Sports Test Equip adequately packed and despatched freight prepaid, clearly labelled to: Sports Test Equip, 1 Adam Square, Brucefield Industry Park, Livingston, Scotland, EH54 9DE.
The customer must quote the invoice details from the original pack note.
Sports Test Equip accepts no responsibility for any loss of or damage to products in transit from customer to Sports Test Equip or for any items received by Sports Test Equip with damage present.
Warranty
Sports Test Equip (STE) warrants its products against defects in workmanship and materials for a period of 12 months from the date of sale by STE to its initial customer. This warranty is void if the product is misused, altered, tampered with or is installed or used in a manner that is inconsistent with STE’s written recommendations, specifications and/or instructions, or fails to perform due to normal wear and tear. STE does not warrant the suitability of the product for any particular application. Determining product application suitability is solely the customer's responsibility. STE is not liable for special, indirect, incidental, consequential or other damages including, but not limited to, loss, damage, personal injury, or any other expense directly or indirectly arising from the use of or inability to use its products either separately or in combination with other products.
VAT & Customs Duties for Customers Outside the UK
Quotations issued by STE will outline the price of a product and the amount of VAT applied.
Items sent to EU countries, the British Channel Islands, and other countries outside the UK may be subject to VAT and duties in the destination country.
Incoterms will be stated on the quotation which formally define the delivery point in the transaction where ‘the risk of loss or damage to the goods passes from the seller to the buyer’.
Unless stated otherwise, all STE products will be shipped under the incoterm DAP - Delivered at place (Incoterms 2020).
The customs authorities in the destination country and the customs thresholds in place determine if charges are due on imported goods. The levels and thresholds of charges vary from country to country.
Please contact the embassy or customs authority of the destination country for specific details.
Changes to this Notice
These terms and conditions were last reviewed by Sports Test Equip August 2022